Application of artificial intelligence in modern public administration: new opportunities and challenges

Abstract

Humanity   is   entering   a   technological   era   of   convergence   of   artificial intelligence(AI),    cyber    and    biotechnology,    robotics    and    additive manufacturing,  which  creates  unprecedented  opportunities  and  risks  on  a global   scale.   AI   has   quickly   become   an   important   topic   for   global development.  Not  only  the  corporate  sector  but  also  governments  are interested in creating a favourable environment for these technologies. This article  explores  the  role  and  impact  of AIin  the  context  of  modern  public administration.  The  authors  assess  how  AI  opens  up  new  opportunities  for improving  public  services  and  the  efficiency  of  management  processes. Particular emphasis is placed on the ability of AI to analyse large amounts of data  to  inform  decision-making,  improve  interaction  with  citizens,  and optimise   internal   management   processes.   Potential   challenges   are   also discussed,  including  ethical  issues,  privacy  concerns,  and  automation  risks. The article proposes strategies for a balanced implementation of AI in public administration,  with  a  special  emphasis  on  the  need  to  develop  skills  and competencies among civil servants to use these technologies effectively.